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WhatsApp Multi-Agent with IA + CRM
Automate your WhatsApp
Centralize all your communication with our multi-agent system. Manage WhatsApp from a single platform, with multiple agents connected simultaneously.
Centralize all chats on one platform
Centralize all conversations with your customers from multiple WhatsApp accounts, Instagram DMs, Facebook Messenger, TikTok DMs, SMS, and Website Chats into a single smart, multi-agent inbox.
Maintain control and monitoring
Access real-time conversations and their respective KPIs, and check conversation response times to maintain high support ratings.
Manage all conversations
Create teams and assign chats to users using internal notes, funnels, labels, auto-assignment, routing, and many other chat management features.
Analyze metrics and statistics
View real-time WhatsApp KPIs and statistics, such as message volume, your team's response time, chats awaiting a response, and more.
All our plans include...
Tenemos todo lo que tu empresa necesita en una sola plataforma
- WhatsApp Multi-agent
- Custom Fields
- Custom labels
- Access to More WhatsApp Numbers
- Unlimited contacts
- performance reports
- Response automation
- Integrated into Universal Mailbox IMPULZO
- Automatic chat assignment
- AI-enabled chatbot
- Access to Bulk Messaging
- Unlimited chat history
7-Day Free Trial with No Commitment.
Campaigns with Mass Messaging
Take Advantage of
WhatsApp Business API
Frequently Asked Questions
Everything you need to know about WhatsApp Multi-Agent.
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WhatsApp Multi-Agent: What is it and how do you use it?
WhatsApp Multi-Agent allows multiple agents to manage a single WhatsApp Business account, improving KPIs and customer service. It provides efficient management, organization, and automation.
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Benefits of WhatsApp Multi-Agent
Efficient management: It allows hundreds of agents to respond in a coordinated manner.
Organization: Assign roles, sort messages by channel and management type (sales, support, etc.).
Automation: Automate responses and generate useful reports for decision making. -
Impact on Customer Service KPIs
Implementing WhatsApp Multi-Agent improves response times, customer satisfaction, and operational efficiency. It's a key tool for any business looking to optimize its customer service.
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How many WhatsApp accounts can I have?
En IMPULZO You can manage as many WhatsApp accounts as you need, whether it's a single account managed by multiple agents, or several accounts managed by a team.
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For which businesses is WhatsApp Multi-Agent ideal?
A multi-agent system is ideal for your company if:
- You have multiple WhatsApp accounts.
- You need to create departments to improve your customer service.
- All your advisors respond from the same account.
- You are looking to offer a more professional customer experience.
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Does WhatsApp integrate with CRM?
Yes, all WhatsApp Business conversations are integrated into the universal and intelligent inbox of IMPULZO, from where it can be handled by one or more assigned agents.
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Can Artificial Intelligence be integrated into WhatsApp?
Yes, of course. One of the main advantages of integrating it into IMPULZO You can automate responses to your customers using AI. The AI will respond naturally based on a knowledge base containing information about your business.
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What is the cost of WhatsApp Multi-Agent?
Each WhatsApp Business account integrated into IMPULZO It has a monthly cost of $20. In addition, there is a charge of $0.222 per message sent to US numbers.
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Do I have to pay for the integration?
Multi-agent WhatsApp integration doesn't have a separate cost. You only pay an initial $20 for each WhatsApp number added.
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Do I have to pay for each user?
No. You only pay an initial $20 for each WhatsApp number added, regardless of how many users you have. The only limit is the number of users allowed by your plan. IMPULZO.